--- title: "Privacy Policy | 1DocRetrieval" description: "1DocRetrieval privacy policy. Learn how we collect, use, and protect your personal information when using our document retrieval services." lang: en json-ld: --- [Email Us ](mailto:info@1DocRetrieval.com)[833-725-5800 ](tel:833-725-5800) [info@1DocRetrieval.com ](mailto:info@1DocRetrieval.com)| Serving All 50 States Mon-Fri: 8AM-8PM EST | Sat: 9AM-2PM EST [ 1 Doc Retrieval Document Services ](/) [About](/about)[How It Works](/how-it-works) - Services - Who We Serve - Coverage - Resources [Contact](/contact) [Order Document Retrieval](/order)[833-725-5800 ](tel:833-725-5800) [Home](/)Privacy Policy # Privacy Policy Last updated: January 2025 ## Introduction 1DocRetrieval ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document retrieval services. Please read this policy carefully to understand our practices regarding your personal data. ## Information We Collect **Personal Information:** We collect information you provide directly, including your name, email address, phone number, mailing address, and payment information when you request our services. **Document Information:** We collect details about the documents you request, including agency names, case numbers, and other identifying information necessary to fulfill your request. **Usage Data:** We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages. **Communications:** We maintain records of correspondence when you contact us via email, phone, or our contact forms. ## How We Use Your Information - To provide and fulfill document retrieval services - To communicate with you about your orders and inquiries - To process payments and send invoices - To improve our services and website functionality - To comply with legal obligations and regulatory requirements - To detect and prevent fraud or unauthorized activities ## Data Security We implement industry-standard security measures to protect your personal information, including 256-bit SSL encryption for all data transmissions, secure data storage with access controls, regular security audits and vulnerability assessments, and employee training on data protection protocols. While we strive to protect your information, no method of electronic transmission or storage is 100% secure. ## Information Sharing We do not sell, trade, or rent your personal information to third parties. We may share information with: - **Government agencies and agencies:** As necessary to fulfill document retrieval requests - **Service providers:** Third parties who assist with payment processing, delivery, or technical operations - **Legal compliance:** When required by law, official orders, or governmental authority ## Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Document-related information may be retained for up to seven years for legal and accounting purposes. ## Your Rights You have the right to: - Access the personal information we hold about you - Request correction of inaccurate information - Request deletion of your information (subject to legal retention requirements) - Opt-out of marketing communications - File a complaint with regulatory authorities ## Cookies and Tracking Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings. ## Children's Privacy Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately. ## Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy. ## Contact Us If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: **Email:** info@1DocRetrieval.com **Phone:** 833-725-5800 **Hours:** Monday - Friday, 8:00 AM - 6:00 PM EST [ 1 Doc Retrieval Document Services ](/) 1DocRetrieval provides nationwide document retrieval, lien, and document management services designed to simplify how organizations access and manage critical records. Through secure, efficient, and compliant processes, we handle the details from start to finish—helping clients save time, reduce administrative burden, and operate with confidence. 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